Lotame has been named the winner of a Bronze Stevie Award in the Customer Service Department – Computer Services of the Year for 2017! The awards were presented during a gala banquet at Caesars Palace in Las Vegas on Friday, February 24.
Lotame’s Client Success team works tirelessly to help our clients, well, succeed. In the past year, our Support team has maintained a response rate of under 25 minutes, and have resolved 96% of all cases submitted. But what stands out the most about our CS team is their ability to spot an error and fix it, with a smile on their faces. By doing so, we hope to guide our clients to success and increased ROI from their DMP partnership with Lotame.
The Stevie Awards are the world’s premier business awards, and were created in 2002 to honor exemplary company achievements, and generate public recognition of those positive contribution worldwide. This year, the program received more than 2,300 nominations, an increase of 10% over 2016, from organizations in 43 nations.
Submissions for the Stevie Awards in Customer Success were taken from November 2016 through early February this year, and 161 professionals around the world reviewed, rated and commented on the nominations. Just about 40% of the entries they rated received average scores high enough to qualify as Finalists. Stevie Award judges include more than 200 of the world’s most well-known and respected executives, entrepreneurs, innovators, and business educators. All awards entrants have access to all the judges’ comments and their nominations.
In November 2016, Lotame’s Madeline Rich was awarded a Bronze Medal for Employee of the Year in the 13th annual Stevie Awards for Women in Business. Congratulations to the rest of the bronze winners for customer services!
Details about the Stevie Awards for Sales/Customer Service Departments and the list of Stevie Award winners are available at their website. Among the other bronze winners for customer service in computer services are Adestra, Datapipe, eMoney Advisor, Rimini Street, and SingleHop.
Lotame would like to thank the Stevie Awards for this honor and congratulate our fellow winners!